Thank you for choosing London City Directory. We are committed to providing quality digital products and business listing services. Please read this Return & Refund Policy carefully before making a purchase.
By purchasing any product or service from LondonCityDirectory.co.uk, you agree to this policy.
1. Digital Products
We sell digital products including, but not limited to:
- eBooks
- City guides
- Business guides
- Travel guides
- Checklists
- Templates
- Downloadable resources
- Other digital content
As these products are delivered electronically and cannot be returned, all sales are generally considered final once the purchase has been completed and the product has been made available for download or access.
2. Refunds for Digital Products
Refunds are generally not available for digital products after:
- The download link has been provided.
- The product has been downloaded.
- Access has been granted through your account or email.
However, we may consider a refund or replacement if:
- You were charged more than once for the same purchase.
- The downloaded file is corrupted or cannot be accessed, and we are unable to provide a working replacement.
- You purchased the same product multiple times by mistake.
- We are unable to deliver the purchased product.
Each request is reviewed individually.
3. Premium Business Listings
Payments for Premium Listings, Featured Listings and promotional services are generally non-refundable once the listing has been published or the promotional service has started.
If your listing has not yet been activated, please contact us as soon as possible. We will review your request and may issue a refund at our discretion.
4. Advertising Services
Payments for advertising, sponsored placements or promotional campaigns are generally non-refundable once the campaign has started or advertisements have been published.
5. Subscription Services
Where recurring subscription plans are available:
- You may cancel future renewals at any time before the next billing date.
- Cancellation prevents future charges but does not normally result in a refund for the current billing period unless required by applicable law.
6. Technical Issues
If you experience technical problems accessing a purchased digital product, please contact us.
We will make reasonable efforts to:
- Provide a new download link.
- Replace the file.
- Resolve access issues.
- Provide an alternative method of delivery where appropriate.
7. Incorrect Purchases
If you believe you purchased the wrong product by mistake, please contact us before downloading or accessing the product.
Once a digital product has been downloaded or accessed, refunds are generally not available.
8. Chargebacks
If you experience a billing issue, we encourage you to contact us before initiating a chargeback with your payment provider.
We will work with you to resolve genuine payment disputes promptly.
9. How to Request a Refund
To request a refund, please contact us with:
- Your full name
- Email address used for the purchase
- Order number (if available)
- Date of purchase
- Description of the issue
Providing complete information will help us review your request more quickly.
10. Processing Time
Approved refunds will normally be processed using the original payment method.
Processing times may vary depending on your payment provider or financial institution.
11. Consumer Rights
Nothing in this Return & Refund Policy limits or excludes any statutory rights available under applicable consumer protection laws.
12. Changes to This Policy
We may update this Return & Refund Policy from time to time.
The latest version will always be published on this page with the updated effective date.
13. Contact Us
If you have any questions regarding this Return & Refund Policy or require assistance with an order, please contact us through our Contact page.
We will make reasonable efforts to respond to your enquiry as soon as possible.